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Customer Survey
Please complete the following based on the current year.
CUSTOMER SERVICE AND DELIVERY
When ordering existing product from Thermtrol Corporation, please rate level of buyer confidence that the order will be:
Delivered correctly to your designated site
*
Properly packaged and labeled
*
Complete as ordered
*
Effective resolution to any conflicts in the order prior to shipping
*
Sent on time (as confirmed)
*
SALES AND SUPPORT
When making inquiries for new product from Thermtrol Corporation, please rate level of buyer confidence that Thermtrol will:
Offer sufficient depth and breadth in our product lines to meet your needs
*
Provide sufficient support to minimize your development time
*
Have the necessary resources available to transition easily to production parts
*
Offer the product at competitive prices for its value in your application
*
PRODUCT AND DELIVERY QUALITY
When product arrives at your designated facility, please rate level of buyer confidence that product will:
Meet or exceed the level of quality expected
*
Be adequately identified to expedite receiving
*
Include appropriate information and/or documentation to aid in assessing quality and order accuracy during the receiving process
*
CORRECTIVE ACTION
If an issue should arise, please rate level of buyer confidence that a resolution will:
Be thoroughly evaluated to identify root cause
*
Have sufficient scope to prevent potential recurrence
*
Be implemented in a timely manner
*
Email Address
*
Please feel free to use the space below to include any recommendation or suggestions that would further assist us in improving our service to you.
Survey Key
4
Always (Best)
3
Most of the time
2
Some of the time
1
Seldom
0
Never (Worst)